Shipping & Delivery

Shipping Information

How long will it take to receive my order?

We use the Australia Post Parcel Post 'Standard' and 'Express' services to ship our web orders. Auspost are delivering as quickly and safely as they can, but right now some items may take longer than usual to arrive due to record parcel volumes and ongoing COVID-19 disruptions. Please head here for the latest information. Unfortunately once the parcel leaves Paperpoint there are no guarantees so we would suggest ringing us if your order is urgent and we can look at an expedited service outside of the Auspost network and give you a price.

Alternatively we also offer Sendle shipping and Click & Collect options.

The Parcel Post service has online tracking and delivery notifications for both sender and recipient so you can keep an eye on the progress, we recommend you sign up to receive the notifications once you get the email. 

When will my order ship?

If you place your order before 12.00pm on a business day and stock is available, it will ship out on the same day. If you place your order after 12pm on a business day or during a weekend or public holiday, your order will ship out the next business day. Our website is stock controlled so you can be confident that you will receive the items you have purchased. On the very odd occasion things can go wrong with our inventory numbers and we may have to refund or order from the supplier but we always endeavour to keep it as accurate to our stock on hand as possible. In the instance where your chosen Item is not in stock and we have to order it in from our supplier it can take 5 to 7 days to ship. If your order is urgent, please call our store on (03) 9682-9414 to confirm stock availability. 

Where will my item ship from?

Your item will always ship from our South Melbourne store. We package your goods with the appropriate care using bubblewrap, padded bags, heavy duty cardboard mailers and boxes as to insure your parcel arrives undamaged and in one piece. As we know things can happen so if there is an issue with damaged goods please ring us ASAP and we will fix the issue in a timely manner.    

How much is shipping?

As said above Paperpoint uses Australia Post Parcel Post services and Sendle for all deliveries within Australia and Internationally to New Zealand. Their pricing structure is based on weight, volume and destination postcode. 'Standard' (cheaper and slightly longer delivery time) and 'Express' which remains the fastest postal delivery option, but current circumstances mean they can't guarantee next-business-day delivery at the moment. You can get an accurate quote offered during your order process so you can see what you are up for before paying.

How can I pay for my order?

Using the online process, you can pay with your VISA and MasterCard. When shopping at our South Melbourne store, you can pay with any of the above methods, American Express, or alternatively use cash or a Paperpoint Credit Note/Gift Voucher.

How to Order

There are a number of ways that you can order from Paperpoint:

Online Ordering

The simplest way of ordering is ordering online from our 24 hour online store (this very website!).  Login any time of the day, find your product, add it to your shopping cart, checkout, pay, and leave the rest to us. If you need any help with this process or can't find the product you were searching for please don't hesitate to ring us (see below).

Phone Ordering

If you prefer to speak to someone, you can always call us, and one of our friendly customer service team members will take your order over the phone. Remember to have your credit card handy! You can reach our South Melbourne store on (03) 9682-9414.

In Store

If you prefer to speak to someone or see the product in person, you can always drop past our store and one of our friendly customer service team members will be more than happy to assist. Our South Melbourne store is located at 259 Coventry Street (corner Union Street / the closest main intersection is Clarendon Street). We are conveniently situated between two main tram lines so if coming via Public Transport please head here to find the ideal route.


Of course we also have email ( where our customer service staff will be available to respond in a speedy manner. 

* Please note that all monetary amounts are in Australian dollars and include GST where applicable.

Refunds, Returns and Cancellations

Paperpoint has a 7 day refund policy on all items that are undamaged, in its original packaging where possible and in a resalable condition. You are entitled to choose a refund, exchange or credit if the products you’ve bought are

  • Faulty;
  • Significantly different to those shown or described to you; or
  • Not doing what they are supposed to do.

Please note that all postage and handling charges are not refundable. In addition a small surcharge is deducted from the refund amount to cover order processing fees.

Prior authorisation from Paperpoint needs to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded. Errors made and accepted by Paperpoint will permit a refund and/or return. Please contact Paperpoint immediately if such a situation arises.

Additional Product and Services Information

Please note prices and availability are subject to change without notice.  Sale prices are always limited to the stock on hand in the store and quantities are generally limited.  If you require more than we have on hand we may be able to order additional stock but the sale pricing will not apply to the newly ordered quantity.

We attempt to display all of the products shown on the site in an accurate manner, however, because of the many varied products and means of manufacture, we cannot be responsible for photographic differences in size, shape and colour of the products.

The receipt of an email order acknowledgement is simply recognition that we have received your requested order, and does not constitute an offer to sell.  We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.